Privacy Policy for Conversa

Last updated: May 20, 2026

1. Introduction

Conversa operates an AI-powered customer conversation platform that helps businesses automate support, sales, lead engagement, and website conversations. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, use our platform, or interact with our services.

2. Information We Collect

We may collect information such as your name, email address, phone number, business name, website URL, uploaded documents, FAQs, website content, chatbot configuration, customer conversations, usage data, device information, and any other information you provide while using Conversa.

3. How We Use Your Information

We use collected information to provide and improve our services, create and manage AI chatbots, respond to inquiries, process customer requests, improve chatbot accuracy, monitor platform performance, prevent abuse, provide support, and communicate important updates about Conversa.

4. Customer Data and Uploaded Content

Businesses may upload documents, FAQs, website content, and other data to train their chatbot. This content is used only to power the chatbot and provide relevant responses for that business. We do not sell uploaded business data or customer conversation data.

5. AI Conversations

Conversations handled through Conversa may be stored to support conversation history, improve response quality, enable human escalation, support approval workflows, and help businesses review customer interactions. Businesses using Conversa are responsible for informing their own customers that AI-assisted chat may be used on their website.

6. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to understand how visitors use our website and platform. These tools help us improve performance, user experience, security, and product reliability.

7. Sharing of Information

We may share information with trusted service providers who help us operate Conversa, such as hosting providers, analytics tools, payment processors, AI infrastructure providers, and customer support systems. We do not sell your personal information.

8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online service can guarantee complete security.

9. Data Retention

We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Businesses may request deletion of their data by contacting us.

10. Your Rights

Depending on your location, you may have rights to access, correct, update, export, restrict, or delete your personal information. To make a request, please contact us using the details below.

11. Third-Party Links

Our website or chatbot may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date on this page.

13. Contact Us

For questions about this Privacy Policy or how Conversa handles your data, please contact us through our website.

Contact Conversa